Please send a written claim to the Airline, Cargo General Sales Agent (GSA) or Cargo Handling Agent (GHA). View the contact details here.
Kenya Airways legal liability for cargo is subject to the General Conditions of Carriage for Cargo. The following conventions also apply for international carriage:
Warsaw Convention 1929
Warsaw Convention as amended by The Hague on 28th September 1955
Warsaw Convention as amended by additional Protocol No. 1 of Montreal 1975
Warsaw Convention as amended at The Hague 1955 and by Protocol No. 4 of Montreal 1975
Montreal Convention 1999 (MC99).
For domestic carriage in Kenya, local laws apply, usually identical to Warsaw Convention provisions.
View contact details here.