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    About KQ Mail

    The Kenya Airways Cargo Mail product is tailor-made to cater for the uplift of Post Office mail which includes postal items as defined by the Universal Postal Union (UPU) convention. This product is offered to postal administrations and mail agents only and is an airport to airport service

    Service Parameters

    Late cut-off times for acceptance (2hrs prior to STD)
    Expedited delivery (1hr after actual arrival time)
    Specialized handling for all shipments
    Dedicated sales, handling and customs teams
    Advance reservations not required for shipments below 500kg
    Maximum shipment size as per agreed allocation*
    Maximum weight per mail bag is 30kg and 31.5kg per loose parcel*
    Available to all KQ online destinations*

    Your Benefits

    Uplifts of consignments on priority basis on first available flights
    24 hour customer service and support
    Dedicated mail handling facility and staff
    All inclusive rate*

    Specialized handling
    Target Group
    Postal corporations
    Mail agents

    Restrictions

    Dimensions should be as specified by the UPU/IATA standards i.e. they may not exceed 1meter in any one dimension.
    The following shipments will not be accepted as mail consignments:

    Valuable Cargo
    Dangerous Goods
    Live Animals
    Human Remains
    Perishables
    Vulnerable Cargo
    Booking Requirements
    Advance reservation required only for shipments above 500kg

    Feature Statement

    “KQ Mail – Expedited transport solution for post office mail.
    * Conditions apply.
    Please contact your local KQ Cargo office for further information.