Home
  • FAQ's

    What destinations does Kenya Airways fly to? What type of aircraft do Kenya Airways operate on certain destinations? Is it possible to get a flight schedule?

    Kenya Airways has direct flights to over 50 destinations and can connect your cargo to over 200 destinations worldwide. Please contact your local Kenya Airways Cargo office for detailed information on which aircraft operate to specific destinations.

    Do you operate any freighter service? Is it possible to charter a freighter?

    We currently operate freighter services to/from Kigali, Juba, Zanzibar, Entebbe, Dar-es-Salaam, Lusaka, Lilongwe, Douala, Yaounde, Kinshasa, Brazaville & Mombasa. Please contact your local Kenya Airways Cargo office for tailor-made charter flights at the most competitive price and for more information on the days of operation by the freighter.

    What are the charges for sending my cargo on your airline? What are the procedures for exports? Are there any special requirements for export of fresh produce?

    It is our strong belief that you will be able to safeguard your business interest and ensure professional and timely handling of your export shipments by using a reputable forwarding agent. Such an agent will be able to negotiate the most favourable rate with the airline, give you a comprehensive quotation, advise you on all the export formalities, documentations and other requirements for your shipment. The agent will obtain booking confirmation, take care of all the formalities at the departure and will present your cargo for acceptance to our Ground Handling Agent (GHA). We will be happy to provide you with the list of our appointed forwarding agents.
    In the event that you would still like to send your shipments yourself without using an agent, you can do so by presenting your cargo directly to our GHA. In this case however you will have to do all the export documentation and formalities as well as the bookings yourself, as our GHA will only do acceptance of your cargo and issue you with the transportation document Air Waybill (AWB).

    Do you carry any other cargo apart from general cargo?

    We carry all types of cargo strictly in accordance with the IATA regulations. Apart from general cargo we carry live animals, perishables, dangerous goods, vulnerable cargo, pharmaceutical products including vaccines and others. For more information on the full range of our products and services, please go to our Products and Services menu.

    What security checks do you carry out? Will they affect my cargo?

    We ensure that all necessary security measures are taken to protect safety and security of our passengers, crew and the aircraft when cargo is being accepted to our warehouse for carriage. These measures include but are not limited to X-ray, metal detector search, manual search amongst others. Such checks do not in way will affect your shipments as professionally trained personnel conduct these checks.

    Can I track my cargo on Internet till arrival at the final destination?

    Yes, it is possible to track and trace your cargo on our website. We will also be happy to advise you on the movement of your cargo by phone or by e-mail. Please contact us on: Tel: +254 733 207226 or +254 733 267057 E-mail: cargo.saleskenya@kenya-airways.com

    What is the Kenya Airways Cargo Mail Product? Who is it designed for? Can a company use Kenya Airways Cargo Mail product for transporting and delivery of its company mail to various destinations?

    The product is used for the conveyance of mail for postal administrations only and is not available to private individuals or registered companies. For further details, please go to our Mail product page.

    What is KQ Courier? Who is it designed for?

    KQ Courier is a product that was developed in-house and implemented in Nairobi from June 2002. It is an airport-to-airport service designed for Communications Commission of Kenya (CCK) accredited courier companies in Kenya and we see it as a partnership with the courier companies to provide them with an air transportation service.

    Where do I deliver my courier shipments? What is the cut off time for acceptance of courier materials?

    If you are not a CCK accredited courier company in Kenya, please contact any of the courier companies operating in your country who will be able to offer you their comprehensive door-to-door service. For minimum cut-off times and further details, please go to our courier product page.

    As a courier company or forwarding agent, how do I become your appointed courier agent?

    We welcome each and every courier company and cargo agents to become our appointed agents. Please do not hesitate to contact your local Kenya Airways Cargo office for all the details on all our procedures and requirements to the prospective appointed agency